Difficult conversations - Hamilton

Skills for communication with parents and staff

“I had no idea how it was going to go. I was worried I’d say the wrong thing.”

This is a new topic we have developed with Pene, our Child Protection tutor, for managers and senior staff. We are often hearing about your challenges with approaching parents or staff when there is a serious issue to discuss. Whether there are concerns around the behaviour of a child, or it is a staff member who is not meeting your expectations, there are many ways in which a conversation could go “off the rails”. But equally there are techniques that can improve the likelihood of a positive outcome. We will learn about some of these in this workshop and share experiences from our programmes that we can all learn something from. Tutor: Pene Loza, Koru Corporation.

Cost: OSCN members: $45-00 per person, (40-00 per person if more than 3) Non-members: $65-00 per person